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How will I get paid?

For the first six weeks which is classed as the training period you will get paid an hourly rate for the hours you work. Within this training period you will be given a target number of survey interviews to achieve and a set number of hours that it should take you to achieve this. After the initial 6 week training period you will be paid on a results basis for every successful interview achieved.

What are the rates of pay?

This depends on the surveys you are working on as they all attract different rates of pay. Typically you can expect to get up to £90 per working day (an hour’s travel is included in this pay). We also pay mileage and approved expenses on completion of your assignment.

How do I get paid?

You will enter your payclaims on a regular basis and submit them for approval before the pay run deadline which will be given to you on joining the panel. Once approved, these will be processed in our fortnightly pay run direct into your bank account.

How long do the interviews take?

Each survey interview is different but a typical one will take between 20 and 30 minutes

How many surveys a week are we expected to do?

This is dependent on a number of factors such as the length and content of the survey and who you need to interview to meet the quota or project specification. For each project we set a daily target of interviews to achieve based on all of these factors. To work out the number of interviews you need to achieve each day, we also include a certain amount of ‘find time’ which allows for the time it takes to knock at addresses to find the people suitable and available to be interviewed. On a standard 20 minute quota survey, we would expect an interviewer to achieve 7 interviews in a 6 hour working day.

How many hours a week can we work?

This is dependent on your availability and the number of projects you want to work on. Once our interviewers build up their skill level on certain projects, they will be offered other types of work which means that you can increase your hours if you have the availability. If you are also willing to travel to other areas (accommodation and subsistence is paid for this), then this further opens up the number of projects or work we have available to offer you.

We expect a minimum of 12-15 working hours a week which must include some evening hours (past 5pm) and either a Saturday or a Sunday each week.

Are travel expenses paid?

Yes, both mileage and public transport costs are reimbursed. Mileage is paid at 20p per mile for training and then 32p per mileage when working on projects.

What surveys do you do at the moment?

We have a regular Capibus survey that runs most weeks, this is comprised of questions from different clients and is usually the first project a trainee interviewer works on. We also have a number of high profile Media tracker projects throughout the year. Alongside these, we work on a number of complex Public Affairs projects and smaller ad hoc projects. We have a variety of work to suit different skills and interests of our panel of interviewers.

What is the Assessment and Training Session that I need to attend?

We ask you to complete this session before you are offered any work. This session allows you to understand the role and the company and identify whether it is something that you wish to do. It also allows us to assess whether or not we think the role is suitable for you. The Assessment and Training Sessions are run nationally so there is likely to be one close to you every month

Do you reimburse travel expenses for training?

Yes, we do at 20p per mile, or your train tickets. Mileage will be paid from post code to post code. You will need to keep your receipts and present them at the end of training. You will be paid by cheque within two or three days.

Do you reimburse accommodation costs for training?

We will reimburse accommodation and subsistence costs up to £75 per night if you live more than 2 hours travel from the venue. You will need to keep all of your receipts and present them at the end of training. You will be paid by cheque within two or three days

Do you pay applicants for attending the assessment and training course?

We make a payment of £7.83 per hour for the length of the Assessment and Training Session providing you: a) complete the Assessment & Training, and b) furthermore work at least 18 hours as a Face to Face Interviewer

Contract

How often will I get paid?

You will be paid every fortnight directly in to your bank account. You will need to complete a weekly timesheet recording the hours and projects that you work on and any expenses to be reimbursed.

What are the hours?

We offer two contracts either 28 hours (4 days) or 35 hours (5 days). Our core working hours are between 11am and 9.00pm and at least 50% of your time should be worked evenings and weekends.

What is the holiday entitlement?

You are entitled to 22.5 days based on a 35 hour per week contract plus public holidays.

Where will I be expected to work?

Depending on the region you are in, you will usually be asked to work within the local areas. However, you may be expected to travel up to 70 miles from home if you live in a rural area of the country . If you are applying for a role in an area where you are expected to travel higher distances on a regular basis, this will be discussed with the Region Manager before you agree to take the job.

Is travel time included in my working hours?

We expect that travelling time will take up to 7% of your weekly work.

Are travel expenses paid,

Yes, both mileage and public transport costs are reimbursed. Mileage is paid at 32p per mile

How long do the surveys take?

Each survey is different but you can expect each one will take between 20 and 30 minutes

How many surveys a week are we expected to do?

This is dependent on a number of factors such as the length and content of the survey and who you need to interview to meet the quota or project specification. For each project we set a daily target of interviews to achieve based on all of these factors. To work out the number of interviews you need to achieve each day, we also include a certain amount of ‘find time’ which allows for the time it takes to knock at addresses to find the people suitable and available to be interviewed. On a standard 20 minute quota survey, we would expect an interviewer to achieve 7 interviews in a 6 hour working day.

What surveys do you do at the moment?

We have a regular Capibus survey that runs most weeks, this is comprised of questions from different clients and is usually the first project a trainee interviewer works on. We also have a number of high profile Media tracker projects throughout the year. Alongside these, we work on a number of complex Public Affairs projects and smaller ad hoc projects.

What is the Assessment and Training Session that I need to attend?

We ask you to complete this session at the start of your contract as it will provide you with the initial training that you need to start your job. The Assessment and Training Sessions are run nationally so there is likely to be one close to you every month

Do you reimburse travel expenses for training?

Yes, we do at 20p per mile, or your train tickets. Mileage will be paid from post code to post code. You will need to keep your receipts and present them at the end of training. You will be paid by cheque within two or three days.

Do you reimburse accommodation costs for training?

We will reimburse accommodation costs up to £75 per night if you live more than 2 hours travel from the venue. You will need to keep all of your receipts and present them at the end of training. You will be paid by cheque within two or three days

Do you pay applicants for attending the assessment and training course?

Providing you are offered and accept a contract, the time spent in training will be paid in your first salary payment

If I am already in employment when should I resign from my current role?

As soon as possible after you have received the verbal offer from us. This is so you can attend an assessment and training session.

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